Privacy Policy
Last updated: 1 April 2025
1. Who We Are
Pet Flaps Ireland is a trading name operated as a sister company of Pet Flaps UK, founded by John Carolan. We supply and professionally install cat flaps, dog doors and pet doors in Dublin and surrounding areas.
Contact details:
Email: [email protected]
Website: petflapsireland.ie
For the purposes of the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Irish Data Protection Act 2018, Pet Flaps Ireland is the data controller responsible for your personal data.
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
- Identity data: First name, last name.
- Contact data: Email address, telephone number, postal address or postcode/Eircode.
- Enquiry data: Details you provide in a quote request, including pet type, pet size, installation type, flap type, number of installations, photographs of your door/window/wall, and any notes or messages.
- Transaction data: Payment details, invoices and order history (processed via secure third-party payment providers).
- Technical data: IP address, browser type and version, time zone, operating system, and device information collected automatically when you visit our website.
- Usage data: Information about how you use our website, including pages visited, time spent, and navigation paths.
- Marketing data: Your preferences for receiving communications from us.
3. How We Collect Your Data
We collect personal data through:
- Direct interactions: When you fill in our enquiry/quote form, contact us by email or phone, or leave a review.
- Automated technologies: When you visit our website, we may automatically collect technical and usage data through cookies and similar technologies (see our Cookie Policy).
- Third parties: We may receive data from analytics providers (e.g. Google Analytics), advertising networks, and social media platforms.
4. How We Use Your Data
We use your personal data for the following purposes and legal bases under GDPR:
| Purpose | Legal Basis |
|---|---|
| To provide you with a quote and arrange installation | Performance of a contract / pre-contractual steps |
| To process payments and manage your account | Performance of a contract |
| To respond to your enquiries and provide customer support | Legitimate interest |
| To send you service updates (e.g. installation scheduling) | Performance of a contract |
| To send marketing communications (only with your consent) | Consent |
| To improve our website and services | Legitimate interest |
| To comply with legal obligations | Legal obligation |
5. Who We Share Your Data With
We may share your personal data with:
- Our installers: To arrange and carry out your installation.
- Pet Flaps UK: Our parent/sister company, for operational and customer service purposes.
- Service providers: Including CRM systems (Zoho), payment processors, email providers, analytics services (Google Analytics), and hosting providers.
- Legal and regulatory bodies: Where required by law or to protect our rights.
We do not sell your personal data to third parties.
6. International Transfers
Some of our service providers may be based outside the European Economic Area (EEA). Where we transfer personal data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, or transfers to countries with an adequacy decision.
7. How Long We Keep Your Data
We retain your personal data only for as long as necessary for the purposes set out in this policy. Typical retention periods include:
- Enquiry/quote data: Up to 3 years from last contact.
- Customer/transaction data: Up to 7 years for tax and accounting purposes.
- Marketing preferences: Until you withdraw consent.
- Website analytics data: Up to 26 months.
8. Your Rights Under GDPR
Under the GDPR and Irish Data Protection Act 2018, you have the following rights:
- Right of access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete data.
- Right to erasure: Request deletion of your personal data ("right to be forgotten").
- Right to restrict processing: Request that we limit how we use your data.
- Right to data portability: Request your data in a structured, machine-readable format.
- Right to object: Object to processing based on legitimate interests or direct marketing.
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at [email protected]. We will respond within one month.
9. Cookies
Our website uses cookies and similar technologies. For full details, please see our Cookie Policy.
10. Data Security
We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted connections (SSL/TLS), secure hosting, access controls, and regular security reviews.
11. Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will delete it promptly.
12. Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Irish Data Protection Commission:
Data Protection Commission
21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
Website: www.dataprotection.ie
Phone: +353 (0)1 765 0100 / 1800 437 737
13. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
Email: [email protected]